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Re: Re-process Payments after maximum consecutive failure has been reached

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Re-process Payments after maximum consecutive failure has been reached

We currently have the maximum number of payment failures per Payment Method allowed set to 3 and I would like to know if there is a feature that will let us re-process payments after that number is reached. For example, if the last Payment attempt still shows an error, can the system re-process another 3 times again 10 days later? 






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Re: Re-process Payments after maximum consecutive failure has been reached

Unfortunately, I'm afraid that's not supported out-of-the-box at this time. 

 

If you would like the system to re-process Payments, you will need to reset the maximum consecutive failure to 0 after 10 days, meaning you have to reset the Consecutive Failed Payments number counter to 0 for the Default Payment Method on the Account.

 

From Web UI, this can be done by clicking the [Reset] link next to the Payment Method. 

To mass update this value, you could use SOAP API Update() call to achieve so: 

 

First of all, you could use Data Source Export to pull the Payment Method info;

 

Then with the Ids returned for each Payment Method you would need to update, you could update the NumConsecutiveFailures field on the Payment Method with Update() call. 

 

Documentations can be found at Payment Method Object and SOAP Update() Call






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Highlighted
Support SME

Re: Re-process Payments after maximum consecutive failure has been reached

Unfortunately, I'm afraid that's not supported out-of-the-box at this time. 

 

If you would like the system to re-process Payments, you will need to reset the maximum consecutive failure to 0 after 10 days, meaning you have to reset the Consecutive Failed Payments number counter to 0 for the Default Payment Method on the Account.

 

From Web UI, this can be done by clicking the [Reset] link next to the Payment Method. 

To mass update this value, you could use SOAP API Update() call to achieve so: 

 

First of all, you could use Data Source Export to pull the Payment Method info;

 

Then with the Ids returned for each Payment Method you would need to update, you could update the NumConsecutiveFailures field on the Payment Method with Update() call. 

 

Documentations can be found at Payment Method Object and SOAP Update() Call






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Help others find answers faster by accepting my post as a solution √

View solution in original post