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[RESOLVED] New customers created in GoCardless despite that Mandates are cancelled

Known Issue: Zuora Gateway Reconciliation frame received "cancel/expired/failed" event, and closed payment method. However, a product defect causes a new mandate to be created on Gateway side.  This issue is only affecting customers using GoCardless, with Reconciliation.

  

Status: Zuora Engineering Team have identified the root cause and is planning on release, date of which is yet to be confirmed.

 

Reference Number: PAY-8018

 



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Re: [KNOWN ISSUE] New customers created in GoCardless despite that Mandates are cancelled

Update - This issue has now been fixed as of Monday 31 Oct.



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