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Payment decline rate increased after 3DS2 is enabled?

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Payment decline rate increased after 3DS2 is enabled?

If you observed the decline rate of the payment transactions has increased after you enabled the 3DS2 feature, one possibility is that the Stored Credential Transactions feature was not enabled/configured together with 3DS2.

 

Please refer to the below document about this requirement:

Zuora's implementation of 3D Secure 2.0 

Screen Shot 2020-09-04 at 6.27.30 PM.png

And please refer to the below document about how to implement the Stored Credential Transaction feature in your HPM:
Add a Checkbox for Stored Credential Consent 

 






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