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Negative invoices after cancellation and refund

I noticed unexpected behaviour in certain scenario and wondering is it possible to correct it.

Use case: Customer is dissatisfied with service and requires immidate cancellation and full refund

 

Steps to reproduce: 

1. Create subscription and process the payment
2. Cancel subscription and create refund on full amount
3. Next bill run will post negative prorated invoice
4. Account balance is negative and seems that we owe customer money but we actually don't


Can this be corrected and how?

Thanks,
Ed

1 REPLY 1
Student

Re: Negative invoices after cancellation and refund

Instead of adding something to refund them, cancel the subscription and then immediately generate a bill run for just that account. it will create a negative invoice that you can then apply to the open invoice created by the refund.