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Known Issue: HPM submit button becomes active again before the browser goes to the callback page

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Known Issue: HPM submit button becomes active again before the browser goes to the callback page

Known Issue: HPM submit button becomes active again before the browser goes to the callback page.

 

After the user clicks submit button, the submit button is disabled temporarily (for a second or so), and then becomes active again before the browser navigates to the callback page. If the user clicks submit multiple times in this time-window, multiple payment methods for the same credit card are created.

 

Status: Zuora Engineering is working on the fix for the issue.

 

Reference Number: PAY-7588



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1 REPLY 1
Guru

Re: Known Issue: HPM submit button becomes active again before the browser goes to the callback page

@Dennis is there any update on this issue?  we are expericing this issue too.  users are clicking the button twice and duplicating payments.