Happy Business Starts Here

Re: [Known Issue] Custom format like "# $###,###,##0.00" for a number field may not work

Highlighted
Support SME
Support SME

[Known Issue] Custom format like "# $###,###,##0.00" for a number field may not work

Issue Description:

Zuora use the aspose pdf generation service https://www.aspose.com to generate the invoice pdf files. The current aspose version we are using has a limitation/bug. If the invoice template uses a merge field with a custom format like "# $###,###,##0.00" for a number field, there is very low probability that the amount in the generated pdf has an incorrect amount in multiple threading environments. The issue will not happen anymore after upgrading the aspose library we are using. 

 

Status:

Engineering team is still working on this issue.

 

Tracking Number:

INV-213

INV-327

Please feel free to reach out to Support Team to check the latest status of the issue.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

Tags (1)
1 REPLY 1
Highlighted
Support SME
Support SME

Re: [Known Issue] Custom format like "# $###,###,##0.00" for a number field may not work

Zuora provide a feature against this issue. When you encountered this issue, please do file a ticket to Zuora support with your invoice template and PDF that in problem. Support will review that template and then enable the feature. We strongly suggest you test it in a sandbox tenant first before enabling it in a production tenant!






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √