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Invoice Number Sequence Gap

How to address gaps in invoice number sequencing that can cause compliance problems for some customers?



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Support SME

Re: Invoice Number Sequence Gap

We have a feature called Sequential Invoice Number. This setting greatly reduces the probability of invoice sequence gaps. For example, suppose you issue a subscribe() call, where you generate invoice and attempt to collect payment. If the payment collection fails, the call will fail. The invoice is generated already which means a number is assigned and we cannot reuse that number. This will cause a gap in the invoice number sequence. With this feature enabled, the invoice number will be applied at the last step of a transaction. There is still a small possibility of sequence gap, related to two different bill run threads assigning an invoice number to an invoice that is later canceled. However, these are remote corner cases.

 

If you wish to have access to the feature, submit a request at Zuora Global Support



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