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How to handle The tax calculation call to Zuora Connect returned the following error: unknown error.

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How to handle The tax calculation call to Zuora Connect returned the following error: unknown error.

When previewing a subscription, you might get a message "The tax calculation call to Zuora Connect returned the following error: unknown error." 

Screen Shot 2019-10-12 at 8.58.08 AM.png

 

Root Cause: 

The subscription preview must finish within 120 seconds. If this is a very large subscription and the preview periods is long, the number of line items will be high. When tax app is used to calculate the tax, zuora will send the tax calculation request to tax vendor. Tax vendor might not send the response in time and cause the subscription preview issue. 

https://knowledgecenter.zuora.com/Marketplace/Market_Apps/Tax

 

Workarounds: 

1. Shorten the preview billing periods. By default, it is 3 billing periods. That will make the number of line items in the request smaller too. 

2. Separate the big subscriptions into smaller ones, so when preview, the number of line items in the preview request will be much smaller.