How to determine if a gateway reconciliation job is hanging or not

[Dennis]

Question: How to determine a gateway reconciliation job is hanging or not

Sometimes, we can see a gateway reconciliation job has been in 'procesing' for a long time. How do I know if the job is hanging or not?

[Dennis · Accepted solution]

Solution:

We can doing a data source export on 'Gateway Reconciliation log' and checking the number of exported records.

Please follow below steps to extract the Gateway Reconciliation log:

1. Goto the UI and click "Reporting", (left navigation pane)
2. Click on the "Data Sources"
3. Select "Gateway Reconciliation log" as the "Data Source"
4. Select All "Gateway Reconciliation log" fields.
5. In the Filters section, select filter based on the job number.
6. Click "Export"

In the export list, we can see the Number of Records/Files of the export job. Doing the export at 5 minutes interval, if the Number of Records/Files is increasing which means the reconciliation job is still working. Otherwise, that means the job is hanging. Please contact Zuora support to change the status of the job to "Error" so you are able to retry the job afterwards.