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How to check payment transaction log to know why a payment failed

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How to check payment transaction log to know why a payment failed

How to check payment transaction log to know why a payment failed

 

Take the below payment for example, it failed with error 114 -- Missing Card Holder Account Data

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Go to Data Source Export, select the object Payment Transaction Log, adding fields and filters, such as request string, response string, payment number. If the error is returned from the payment gateway, you can bring the request and response string to the payment gateway for further clarification. Reference article https://knowledgecenter.zuora.com/Billing/Reporting/D_Data_Sources_and_Exports/C_Data_Source_Referen...

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