How Do I Refund a Payment from a Previous Month?

[OmarArroum]

QUESTION:

I have a double payment that I refunded the previous month by wire transfer. However I forgot to mark it as refunded in Zuora.

How can I mark this as refunded in the month that I made the payment?

[OmarArroum · Accepted solution]

SOLUTION:

Please go to the Payment in question which you're trying to refund, and click on more->Refund this Payment->Ok.

Once you're on that screen, you can select External Refund as the Refund Type and select the date of the Refund as well in the Refund Date field.

SUPPORTING DOCUMENTATION:

https://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Refunds/Creating_Refunds

[mattsmith]

Hi. Is the accounting period still open for the prior month? If so, you should be able to process an "external" refund enterind a date in the last month. However, if the accounting period is closed, you will first need to reopen the accounting period and then process the refund. Once complete, you will then need to rerun your trial balance and close the accounting period again.