Error: IIA tax calculated by Avalara is inconsistent with the tax calculated when posting invoices

[monique]

I'm trying to cancel an invoice to adjust the tax from a non-taxable charge to a taxable charge. I receive the error message 

Error: IIA tax calculated by Avalara is inconsistent with the tax calculated when posting invoices

How can I fix this to correct the invoice?

[monique · Accepted solution]

To Correct this please take the following steps:

-Change the customers sold to address back to the original address (if you changed this to a new address)

-Send Support a ticket to have the invoice item adjustment by Avalara setting disabled on your tenant

-Once this is disabled by Support, you can then proces the invoice item adjustment

-After everything is completed, please reply to your ticket with support to enable the invoice item adjustment by Avalara setting in your tenant.