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Create Terms and Conditions using Mass Order Entry

When using Mass Order Entry to create a Terms and Conditions amendment, I run into this error.

 

2017-05-09 09:57:31.746  12:57:31 EDT,Import begin
2017-05-09 09:57:31.887  12:57:31 EDT,Failure import line #2 to line #2, Cause by:Line #2: null
2017-05-09 09:57:31.890  12:57:31 EDT,Import end

I'm not sure how to resolve the issue.



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1 REPLY 1
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Zuora Support

Re: Create Terms and Conditions using Mass Order Entry

Please check the following items.

 

  1. The file is saved as 'Windows Comma Separated' format if you are using a PC.

  2. These fields are filled out, ie., Subscription Code, Order Type, Order Name (Amendments Only), Change Description (Amendments only), Term Start Date, Contract Effective Date, Service Activation Date, Customer Acceptance Date, and Subscription Term Type.

    • Initial Term, Renewal Term, and AutoRenew are required if the Subscription Term Type is TERMED.

  3. Term Start Date, Contract Effective Date, Service Activation Date, and Customer Acceptance Date has Date (mm/dd/yyyy) format. (Please do not select mm/dd/yy as it does not work)


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