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Zuora Support

Cannot delete cancelled bill run for closed accounting period

Issue:

User not able to delete the old Bill Runs in cancelled status, when attempted to delete the cancelled bill run it changes to remove in progress state but It reappears when we refresh the screen.

 

Solution:

There are two reasons why the Cancelled bill runs are not deleted

  • The cancelled BillRuns which are associated with a payment or a CBA cannot be deleted, So the solution is to try delete related CBAs or Payments before trying to delete bill run.
  • Transactions in the closed Accounting period cannot be deleted, To delete these transactions the accounting period must be reopened.
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