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Can't upload invoice template

Robert
Zuora Alumni
Zuora Alumni
‎02-13-2018 11:01 AM
‎02-13-2018 11:01 AM

Can't upload invoice template

Problem:  I'm getting the below error when trying to upload an invoice template.  I've checked and my file(InvoiceTemplateTest.DOC) is in Word 97 format.   What can be the problem?

 

Error: The Invoice Template must be Word 95/97 format


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Robert
Zuora Alumni
Zuora Alumni
‎02-13-2018 11:02 AM
‎02-13-2018 11:02 AM

Re: Can't upload invoice template

Answer: Your invoice template extension needs to be in all lower case.   Therefore, it should be from "InvoiceTemplateTest.DOC" to "InvoiceTemplateTest.doc"


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Robert
Zuora Alumni
Zuora Alumni
‎02-13-2018 11:02 AM
‎02-13-2018 11:02 AM

Re: Can't upload invoice template

Answer: Your invoice template extension needs to be in all lower case.   Therefore, it should be from "InvoiceTemplateTest.DOC" to "InvoiceTemplateTest.doc"


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