Zuora Logo

Happy Business Starts Here

Can't upload invoice template

Highlighted
Robert
Zuora Alumni
Zuora Alumni
‎02-13-2018 11:01 AM
‎02-13-2018 11:01 AM

Can't upload invoice template

Problem:  I'm getting the below error when trying to upload an invoice template.  I've checked and my file(InvoiceTemplateTest.DOC) is in Word 97 format.   What can be the problem?

 

Error: The Invoice Template must be Word 95/97 format


If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

0 Kudos
Reply
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Robert
Zuora Alumni
Zuora Alumni
‎02-13-2018 11:02 AM
‎02-13-2018 11:02 AM

Re: Can't upload invoice template

Answer: Your invoice template extension needs to be in all lower case.   Therefore, it should be from "InvoiceTemplateTest.DOC" to "InvoiceTemplateTest.doc"


If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

View solution in original post

0 Kudos
Reply
1 REPLY 1
Highlighted
Robert
Zuora Alumni
Zuora Alumni
‎02-13-2018 11:02 AM
‎02-13-2018 11:02 AM

Re: Can't upload invoice template

Answer: Your invoice template extension needs to be in all lower case.   Therefore, it should be from "InvoiceTemplateTest.DOC" to "InvoiceTemplateTest.doc"


If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

View solution in original post

0 Kudos
Reply