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Can not update this Subscription's Service Activation Date if there is a closed Accounting Period
Known Issue: Can not update this Subscription's Service Activation Date if there is a closed Accounting Period
Status: Zuora Engineering is currently working to fix this issue.
Reference Number: BIL-14040
Steps to reproduce the issue:
- ensure that the test environment is set with the following:
a) Default Subscription Settings: Require Service Activation of Orders? = YES
b) the Z-Finance feature is provisioned on the tenant
- create a subscription with 2 charges
1) one-time charge with a triggering condition of Upon Contract Effective and recurring charge with a triggering condition of Upon Service Activation
2) click save and activate on the subscription page
a. set the Contract Effective date as 05/31/2013
b. leave the Service Activation date as blank
3) execute a Bill Run with a target date of 05/31/2013
4) create an Accounting Period with an end date of 05/31/2013, close the Accounting Period
5) go back to the subscription detail page, set the Service Activation date to 06/07/2013
Error:
Can not update this subscripton's contract effective date, because there is a charge start in the contract effective date and the date has been locked.
Workaround: Reopen the closed Accounting Period, active the Subscriptions, then close the Accounting Period again.
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Re: Can not update this Subscription's Service Activation Date if there is a closed Accounting Perio
Is there an update/resolution to this issue besides the workaround?
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Re: Can not update this Subscription's Service Activation Date if there is a closed Accounting Perio
Currently, there is no update for this issue, we cannot provide an ETA yet. Thanks for your understanding.
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Re: Can not update this Subscription's Service Activation Date if there is a closed Accounting Perio
The workaround that you may consider toward this issue would be either one of the following:
- Re-open the Accounting Period;
- In the Accounting Rules setting, change the option of Allow Subscription and Amendments to be created in a closed Accounting Period to Yes;
- Change the Subscription Rate Plan Charge's Trigger Condition into Upon a Specific Date.
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