Can not update this Subscription's Service Activation Date if there is a closed Accounting Period

[Zuora-Support]

Known Issue: Can not update this Subscription's Service Activation Date if there is a closed Accounting Period

Status: Zuora Engineering is currently working to fix this issue.

Reference Number: BIL-14040

Steps to reproduce the issue:

- ensure that the test environment is set with the following:

   a) Default Subscription Settings: Require Service Activation of Orders? = YES

   b) the Z-Finance feature is provisioned on the tenant

- create a subscription with 2 charges

1) one-time charge with a triggering condition of Upon Contract Effective and recurring charge with a triggering condition of Upon Service Activation

2) click save and activate on the subscription page

   a. set the Contract Effective date as 05/31/2013

   b. leave the Service Activation date as blank

3) execute a Bill Run with a target date of 05/31/2013

4) create an Accounting Period with an end date of 05/31/2013, close the Accounting Period

5) go back to the subscription detail page, set the Service Activation date to 06/07/2013

Error:

Can not update this subscripton's contract effective date, because there is a charge start in the contract effective date and the date has been locked.

Workaround: Reopen the closed Accounting Period, active the Subscriptions, then close the Accounting Period again.

[ewaktola]

Is there an update/resolution to this issue besides the workaround? 

[Yvonne]

Currently, there is no update for this issue, we cannot provide an ETA yet. Thanks for your understanding. 

[Rossi]

The workaround that you may consider toward this issue would be either one of the following: 

1. Re-open the Accounting Period;
2. In the Accounting Rules setting, change the option of Allow Subscription and Amendments to be created in a closed Accounting Period to Yes;
3. Change the Subscription Rate Plan Charge's Trigger Condition into Upon a Specific Date.