We need to be able to select the accounting code for a refund of a Payment. In attachment the printscreen. I examplain you the business use case.: 1. We create a payment of one invoice. 2. This payment is linked to the accounting code of our BANK1 3. We synch with our Accounting System and we insert this transaction. 4. Now we Refund the payment in Zuora and we need antoher line on the same accounting code with negative amount for then synchronising our Accounting System and have 0 balance on this BANK1 accounting code. I hope that it is clear. A workaround proposed by Zuora is to link an accounting code to a payment method and use payments methods. The problem is that a we have more banks than payments methods. The issue that we have is discribed here: https://support.zuora.com/hc/en-us/requests/154713 Now it is blocking for us Thank you
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Occasionally you get the following error when processing a refund (happens with PayPal) : “The refund was submitted to the gateway, but we could not determine whether it has been processed. To avoid potentially double-refunding the customer, please check with your gateway provider or merchant bank to see whether the refund went through before resubmitting the refund.” This makes the refund stuck in processing and then one needs to perform actions documented here: https://community.zuora.com/t5/Billing-Payments/Refund-Stuck-in-Processing-status/m-p/15859#M944 This does not seem to me like a proper solution and more of a hack. There must be a more user-friendly way than opening two tabs, getting an ID from a link on a button and going to custom address to make the refund go through. At bare minimum, the refund ID should be visible on the record and at very best this issue should not happen and if it does, Zuora should be able to process it.
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