We use Zuora's Enhanced Invoice Numbering app from the connect store. This is to simulate multi-entity (because we can't move to multi-entity due to the significant re-engineering costs).
So, if we enable the Credit Memo functionality, when we generate the credit memo doc, the line item that's associated to the invoice refers to the Invoice.InvoiceNumber of the associated invoice. Well the Invoice.InvoiceNumber isn't the actual invoice number because we're using the Invoice Numnbering app, instead the invoice number is Invoice.Invoice_Sequence_Number__c, so we need the credit memo line item to reference this field instead of Invoice.InvoiceNumber in order to generate a tax (hmrc and european) compliant credit memo.
When will Zuora support the ability for us to reference an Invoice custom field in the credit memo template so we can generate legal credit memos for customers who are forced to use the Invoice Numbering app?
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When Zuora is used in combination with ADYEN (SEPA), the payment number is sent as a comment (for example P0000123). For our client this is very confusing that there is a different number on the bank statement than on the received invoice. It is, to my knowledge, for direct debit via SEPA actually required to show the invoice number (for example INV0000345) on the bank statement. I understand that there are several invoices under a payment and that the list can not be infinitely long because it does not fit on a bank statement. But in my opinion, it is true that in practice this situation will almost not occur. A limited number of invoice numbers give me no objection in practice. In case of large lists with invoice numbers a comment could be given on the bank statement ?!
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