Prorate bills for customers in a suspend status

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ldebiasi Senior Tutor

Senior Tutor

Prorate bills for customers in a suspend status

Status: New Idea
by Senior Tutor ldebiasi 2 weeks ago

When a customer is set in a Suspended status effective in the middle of the next bill period, Zuora sends out a full invoice to the customer instead of a prorated bill. I would like the system to automatically calculate the proration amount even if the target/end date of the billing period run is outside of the effectivity of the suspension.

 

As an example, on 06/25/2018 a customer was suspended effective Suspend date: 07/01/2018. They were set up to automatically resume on Resume date: 09/29/2018. On 6/30/18 a full Invoice generated and sent for 06/30/2018 to 07/30/2018. I would expect them to have just received a bill for 06/30/2018 to 07/1/2018; instead the customer was confused as to why they received a full bill and we had to then issue them a credit and incurred the charges for the credit card being charged and the refund generated.