Happy Business Starts Here

Re: Payment comment field not updateable - Status changed to: Coming Soon

Payment comment field not updateable

It would be nice if the payment comment field were updatable.


We are voiding a large number of payments due to a process issues and would like to make it clear why,  somebody will probably look at the payment in the Zuora UI and wonder why it was voided, it would be good to be able to include this comment on the payment.


Unfortunately the field is not updateable and is giving the following error:-


'ns1:Message': 'Field not updateable: Comment' }
Trying to format { 'ns1:Code': 'INVALID_VALUE',

Savvy Scholar

Note. there is the same problem when cancelling an invoice.  The comment field is not updateable, i am assuming that this is also the case for adustments etc

Zuora Alumni
Status changed to: Coming Soon



We are in the process of enhancing the way we handle payments in Zuora. The project is called "Unapplied Payments". We will begin rolling this capability out over the next 2-3 quarters. I have added this requirement to the backlog. Thanks for the input!

Zuora Product Team
Status changed to: Implemented

Currently in the Zuora UI, the comment field for Payments is editable. To edit a comment on a payment navigate to the payment you'd like to comment on. On that page click "More" at the top right, then select "Edit Basic Information". The comment box will be unlocked and the ability to change the comments will be opened. After updating the comment, press save to save any changes.

Zuora Support
Zuora Support

If invoice settlement is enabled, the comment field for Payments supported in https://www.zuora.com/developer/api-reference/#operation/PUT_UpdatePayment.