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Payment Method Expiration notification mute when there are no active subscriptions
Status:
Under Consideration
Submitted by
Zuora-Community
on
01-13-2016
11:24 AM

Customer X has a "Payment Method Expiration | 30 Day Warning" notification enabled and they are using it but noticing that it is still sending emails for an account that only has canceled subscriptions and $0 balance invoice. This is annoying their end customers and they are asking if there is a way to stop it.
Customer X still keeps the account active because they are assuming that these accounts will create subscription again with them. Thus, they need to keep the account and payment method at very least.
Enhancement for this is being evaluated and being track in PAY-5084 (previously as BIL-2553).
6 Comments
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