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Issue with Credit Balance view in Zuora UI

Issue with Credit Balance view in Zuora UI

We do Credit balance adjusments on one account (Suspense Account), which is used to stage the unknown check payments. After we identify the customer, we apply these payments to the right account. In order to offset the account balance, we do the credit balance adjusments on this account, and one the amount is transferred to different account we refund credit balance. As a result of this, we have many credit balances on this one account and will grow in the future.

Now the problem is that Zuora UI doesn't display all the credit balances available on the account, as I don't see the next page option (see attached). Also I don't see the Credit Balances page view in Billings/Payments which has pages for Invoices, Payments & Refunds.

I would request for the following:
1. To have the same options to CreditBalances as Invoices, Payments & refunds
2. Also better not to display the credit balances that are refunded.

2 Comments
Community Manager
Status changed to: More Feedback Needed
 
Community Manager
Status changed to: Under Consideration