In french accounting rules, there is many rules but 2 of them put your french client in a difficult situation today.
1/ Any accounting document (invoices, credit memo, estimates, ...) can‰Û¡ÌÝå»t be deleted. Ever.
2/ The amount of an invoice can‰Û¡ÌÝå»t be modified once created. It means that you can‰Û¡ÌÝå»t just add a line ‰Û¡ÌÝÌ minus‰Û¡ÌÝå on invoice. It would be way too easy for french administration!
What need to be done is the following:
1/ A new document ‰Û¡ÌÝÌÕ totally different from the invoice ‰Û¡ÌÝÌÕ has to be created : a Credit Memo. Those Credit Memos need to have sequential numbers but different from the Invoice sequential number.
2/ Then this credit memo will be linked to the invoice and the balance due from this client will be Invoice less Credit memo.
If Zuora wants to deal with invoices in France, you have to deal with the french legal laws, meaning create Credit memos, with a sequential numbers, independent from the invoice numbers, we need to be able to provide those credit memos to the clients as a distinct printable document.
I know this is totally insane, and I imagine this is a huge modification for you, but I don't think you can continue this way if you sell to french company.
You have to know that we're currently totally outlaw, and we may receive a HUGE fine from the french IRS because of those non existent credit memos.
I'm available should you have any question !
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