Happy Business Starts Here

Allow cancel the processed refund via Vantiv payment gateway

Failed to cancel the processed refund from Zuora with below error since Vantiv payment gateway does not support cancel electronic refund with CreditCard payment method. 

If the customer voids the refund on Vantivdirectly, Zuora would recommend creating an external payment to offset the voided amount.
The below link will show you how to do an external payment.
https://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Create_a_Payment

 

Can Zuora have the ability to cancel/void processed refund directly in Zuora in future, which will update the refund status from “Processed” to “Cancelled” automatically?Screen Shot 2019-09-18 at 17.49.54.png