Failed to cancel the processed refund from Zuora with below error since Vantiv payment gateway does not support cancel electronic refund with CreditCard payment method.
If the customer voids the refund on Vantivdirectly, Zuora would recommend creating an external payment to offset the voided amount.
The below link will show you how to do an external payment.
https://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Create_a_Payment
Can Zuora have the ability to cancel/void processed refund directly in Zuora in future, which will update the refund status from “Processed” to “Cancelled” automatically?
