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Zuora Staff

Turbo sync runs instead of Real-Time Sync

Problem

User enables Real-Time Sync but Turbo Sync keeps running.  In addition, Turbo Sync attempts to sync ALL records in each session instead of incremental records.



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Zuora Staff

Re: Turbo sync runs instead of Real-Time Sync

Solution

This issue happens when the sync user's profile does not have proper permissions to sync records in the following scenarios.

  • The very first Accounts & Related Objects sync
  • The first sync after a Zuora 360 upgrade

In order to allow the sync to sync all records and migration settings necessary to Salesforce and Real-Time Sync to work, we should grant the sync user profile Customize Application permission.

If you wish not to have Customize Application on due to security concerns. In that case, you just need to enable this permission for the first sync in the two scenarios mentioned above since it is not required all the time.  After that this permission can be disabled.

Reference

Permission Required for Zuora 360 Package Migration



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