Happy Business Starts Here

Re: Require Audit Trail

Require Audit Trail

Feature Request: Require Audit Trail

Status: under evaluation

Reference Number: DE5826/PMT-876

Business Need:

There are business requirements that are looking for the ability to have an audit trail for all fields and records. The requirement is to have an audit trail on all

- Account fields (including all custom fields)
- Subscription Fields (including all custom fields)
- Contact Address Fields (including all custom fields)
- Settings changes
- Users' actions

 

37 Comments
Student

 

Hello.. Seeing that this topic started in Jan 2016.  Its almost 3 years now.  Is there any update as to when the complete audit tracking will be available in Zuora?

Valued Scholar

@lukasz - I agree with @kcavanaugh

 

This "idea" has been in progress for over 2 years now and I have not seen any progress in the system since this idea was created (I have been a Zuora clients since 2015). Even the items that are tracked, there is not central report I can run, but instead we need to run a data export for each object in Zuora.

 

You have several clients who don't just want this feature, but truly NEED it. Now that Zuora is a public company, I would expect them to have a SOX compliant system and this is a big hole.

 

 

Can Zuora at least show us they are making progress and listening by giving us SOMETHING?

 

What about an Audit trail export where I can select the user and it shows me all the refunds, payments, invoices, IIA, IA, etc. they created in a given period? Seems like it would be a easy win and prove to your client base you care.

 

And as @kcavanaugh mentioned, focus on the big risk items first, like user access.

Scholar

Checking back on this thread as we just got a request from our auditors: 

We need a report that shows all Zuora users who have used the Administrative Permissions - Create Users, Manage Users, and Manage User Roles

 

This is crucial to our business, and it's frustrating that once again we need to tell them this is not possible. 

Scholar

Have you looked at "Reports > Export" then Export Data: All User List CSV? The column "Zuora Platform Role" should show "Administrator" for those with the permissions you listed.

Scholar

Thank you for the idea, @paulkaiser - however, that export does not include an audit trail - it appears to be a snapshot in time.

Valued Scholar

Would really appreciate if this could be available soon due to audits this feature is really important.

New Student

This is an important feature. We need an audit log so we know when each user made a change and when that change actually occurred over the course of time.