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Re: Communication Profile: auto select profile / email template based on language set for account ( or any other custom property ) - Status changed to: More Feedback Needed

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Communication Profile: auto select profile / email template based on language set for account ( or any other custom property )

It should be possible to auto select an email template based on the language of the account

When setting up communication profile  in multi-language environment ‰Û¡ÌÝÌÕ as in the EU ‰Û¡ÌÝÌÕ we need to setup a communication profile for each language in order to select the correct language specific email template.  This requires a lot of duplication of settings ‰Û¡ÌÝÌÕ like call out settings in the communication profile while the only the difference is the email template.

It would be nice if the communication profile could select the email template based on the language set on the account ( or bill to / sold to contact ) or any other field of the account, soldto or billto or related entity in the context of the notification. One way could be by supporting placeholders in the name of the email template:  Example : specifying ‰Û¡ÌÝÌ Invoice Posted Default Email Template {Account.Language}‰Û¡ÌÝå would select e-mail template ‰Û¡ÌÝÌ Invoice Posted Default Email Template NL‰Û¡ÌÝå when the account language is set to NL .The system could fall back to the ‰Û¡ÌÝÌ Invoice Posted Default Email Template‰Û¡ÌÝå if no NL version was defined.

Manfred

3 Comments
Community Manager
Status changed to: More Feedback Needed
 
Community Manager
Status changed to: Under Consideration
 
Zuora Product Team

We've recently added the ability to set the locale at the Communication Profile level, which should help in using profiles to indicate the language preferences for a customer. All email templates under this profile should be written in the same language. Future plans include providing better translation and internationalization capabilities.