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Issue with Zuora API Connectivity - unable to find valid certification path to requested target

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Issue with Zuora API Connectivity - unable to find valid certification path to requested target

Hello Community

 

Since the Zuora upgrade on Dec 12th 2018, We have not been able to connect to Zuora API and retrieve the necessary data from them, 

 

It errors with the message as below: 

 

Failure: Invalid credentials, Reason: unable to find valid certification path to requested target, Resolution: Please provide valid credentials "

 

Query :

So since this upgrade has anyone faced a similar issue and how was it resolved ??

 

We have been using snaplogic tool which has been working fine until Dec 12th and then it stopped.

2 REPLIES
Zuora Support Moderator

Re: Issue with Zuora API Connectivity - unable to find valid certification path to requested target

Hi Kishore, 

 

Have you taken the action mentioned in https://community.zuora.com/t5/Release-Notifications/ACTION-REQUIRED-Maintenance-to-Update-SSL-Certi... , such as "Download and install the Appropriate Root Certificate Bundle". That will solve the certification issue probably. Thanks. 

Regards,
Yong Xiang | yxiang@zuora.com
Application Support Engineer | Zuora Inc.


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New Student

Re: Issue with Zuora API Connectivity - unable to find valid certification path to requested target

Thanks , This worked