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Issue with Zuora API Connectivity - unable to find valid certification path to requested target

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Honor Student

Issue with Zuora API Connectivity - unable to find valid certification path to requested target

Hello Community

 

Since the Zuora upgrade on Dec 12th 2018, We have not been able to connect to Zuora API and retrieve the necessary data from them, 

 

It errors with the message as below: 

 

Failure: Invalid credentials, Reason: unable to find valid certification path to requested target, Resolution: Please provide valid credentials "

 

Query :

So since this upgrade has anyone faced a similar issue and how was it resolved ??

 

We have been using snaplogic tool which has been working fine until Dec 12th and then it stopped.

3 REPLIES 3
Support SME

Re: Issue with Zuora API Connectivity - unable to find valid certification path to requested target

Hi Kishore, 

 

Have you taken the action mentioned in https://community.zuora.com/t5/Release-Notifications/ACTION-REQUIRED-Maintenance-to-Update-SSL-Certi... , such as "Download and install the Appropriate Root Certificate Bundle". That will solve the certification issue probably. Thanks. 

Honor Student

Re: Issue with Zuora API Connectivity - unable to find valid certification path to requested target

Thanks , This worked

Honor Student

Re: Issue with Zuora API Connectivity - unable to find valid certification path to requested target

Is there any known outage or upgrade planned at Zuora end  on 03/07  ??

 

Our Applications accessing data from Zuora API have been failing today 

 

Error Message :

 

Failed to validate account: Invalid credentials Cause: Could not send Message. (Reason: unable to find valid certification path to requested target; Resolution: Please provide valid credentials)