How to Cancel Accounts

[RogerC]

Question: How can we set a customer account to Canceled status through an integration?

[RogerC · Accepted solution]

Solution: You can use SOAP API update() call to accomplish this task.

Note: You must cancel all account subcriptions prior to executing this call.

Example update() call:

</ns1:update>
<ns1:zObjects xsi:type="ns2:Account">
<ns2:Id>2c92a0f93a40f507013a497351127886</ns2:Id>
<ns2:Status>Canceled</ns2:Status>
</ns1:zObjects>
</ns1:update>

<ns1:result>
<ns1:Id>2c92a0f93a40f507013a497351127886</ns1:Id>
<ns1:Success>true</ns1:Success>
</ns1:result>

You can use the query() to get account ID or use a Data Source Export.

References:

• Using SOAP API update() call
• Using SOAP API query() call

[adam]

You can also use REST to cancel an Account using the CRUD: Update Account REST Call

[rstor]

Hi, I realize this is an old topic but how do we cancel accounts using the Update action? It says in the docs we use cancel if we use the Create call. What does this mean exaclty?

[Jing]

Sorry for the confusion. The status field description has been updated for clarity in API Reference. 

https://www.zuora.com/developer/api-reference/#operation/Object_PUTAccount