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Error code 58100200

I'm getting the error code 58100200 when trying to create an account with a subscription. I can't find the error code in the documentation. Does anybody know what it means?

 

This is what I get:

BaseException occurred. Message: Error when dealing with Zuora. Code: 58100200, Message: null

 

Not very informative.

Tags (2)
7 REPLIES 7
Support SME

Re: Error code 58100200

Hi claesf,

This document might help probably. Responses and Errors - "Error Code Format" https://knowledgecenter.zuora.com/DC_Developers/C_REST_API/Responses_and_Errors

Valued Scholar

Re: Error code 58100200

Page you have listed does not have details about code - 58100200. Series for 58 is missing in this page.

Support SME

Re: Error code 58100200

Hi Ridhima,

The error code suggests it is a rest call from the first digit 5. For the object digit 810, it is not listed in the error code page indeed.

I think it is a POST_PreviewOrder probably. endpoint `https://rest.zuora.com/v1/orders/preview` Reference https://www.zuora.com/developer/api-reference/#operation/POST_PreviewOrder

 

It could be caused by the type of "renewalTerms" is array, the correct request format is like:

[{
"period":"1",
"periodType":"Year"
}]

 

Could you help provide the endpoint, request and response in json format so we can further investigate at our end?

Thanks.

Highlighted
Valued Scholar

Re: Error code 58100200

Thanks Yong! You are right, I was not populating the renewal terms correct. 

Can you also give information about 58560000? 

It will be good to have the complete list somewhere which we can refer.

Also, we see "processId": "8495C7ADA1E0A34D" is returned for error scenarios. What is the purpose of this? How we can use this processId to debug what is wrong when message returns null. 

e.g:

{
"success": false,
"processId": "8495C7ADA1E0A34D",
"reasons": [
{
"code": 58560000,
"message": null
}
]
}

Support SME

Re: Error code 58100200

Totally agreed on we should have a full list of error code. 8495C7ADA1E0A34D is used for Zuora Support team troubleshoot. To investigate the issue further, could you raise a support ticket via support.zuora.com with us? After we confirmed the root cause, we can engage in our internal team to update the error code. Thanks.

Valued Scholar

Re: Error code 58100200

Sure. Thanks.

Can you help me find why I am getting this:

{
"success": false,
"processId": "C91C98162652254D",
"reasons": [
{
"code": 58560021,
"message": "Invalid parameter(s): 'previewOptions'."
}
]
}

 

This is how my preview option looks like:

"previewOptions": {
"previewThruType": "SpecificDate",
"previewTypes": [
"OrderMetrics",
"BillingDocs",
"ChargeMetrics"
],
"specificPreviewThruDate": "2019-3-30"
},

Support SME

Re: Error code 58100200

From the processId C91C98162652254D, from our backend log, we find the endpoint you tried to use is requestUrl=/rest/v1/orders I think it needs to be /v1/orders/preview