Blogs

In a recent Community Table Talk, we shared a look at the future of Zuora's product documentation and support experience. We previewed a new documentation portal and discussed upcoming improvements to our self-service help options . View the presentation A New Docs Portal Is Coming Soon The biggest news from the session is that the Knowledge Center is being replaced by a new, modernized documentation portal . This new site, located at docs.zuora.com , is set to launch in October 2025. Here’s what you can look forward to with the new portal : Refreshed Look and Feel: The new site will offer a cleaner, more intuitive user interface. Easier ...

In our latest Table Talk, the Zuora University team shared exciting updates designed to make it easier—and faster—for customers and partners to build expertise and earn certifications. Here's what we covered: View Presentation | Watch Full Video Virtual Live Classes (VLCs): Learn Smarter, Not Harder Watch to learn more Customers and partners can register for Virtual Live Classes (VLCs) directly! VLCs offer a more efficient way to learn by providing structured, instructor-led sessions that are easier to plan for than self-paced learning. Not only are attendees more likely to stay engaged and retain the material, they are more likely to move more ...

As a Zuora user, there are many self-service help resources available to you, including reference documentation that is updated to reflect each product release, allowing you to find answers to questions about Zuora products and how they work to make the most out of your Zuora investment. In this Community Table Talk we will explain Zuora's approach to release notes and product documentation, demonstrate recent updates to Knowledge Center and the content that is published there, and share some plans for the future. I also launched a number of polls to better understand which Zuora help resources our users leverage, how often they rely on Release Notes and ...

If you’re a Zuora customer, then the first step towards becoming independent and owning your subscription business is getting a Zuora certification. Our most popular badge is the Zuora-Certified Administrator . From the time our customers started taking the exam to obtain this badge, there have been hundreds of successful Zuora-certified admins taking over their Zuora tenants. Following the success of this certification, Zuora University also launched the Zuora Billing Analyst and Billing Consultant badges. What are the Billing Analyst and Billing Consultant certifications? Once you are a Zuora-Certified Admin, then you can start ...

For new customers, the various features and functionalities of Zuora’s products might seem daunting at first. However, if given the right guidance and support, they will soon find the skills and knowledge necessary to manage Zuora. But, what guidance does someone need to be able to function independently? Let’s take a look: Practical understanding of the basics of the Zuora Billing Platform: how to set up accounts, subscriptions, product catalogs, execute bill runs, and so on. Knowledge of the Zuora billing data model: how is data stored in Zuora Practical know-how of the user roles and security settings in Zuora Understanding of the payment ...