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error occurred while sending on-demand sync to Zuora. The error details are: Entity not exist: xxxxx

Support SME

error occurred while sending on-demand sync to Zuora. The error details are: Entity not exist: xxxxx

Problem:

 

 

Encountered following Error after initiating On-Demand Sync from Salesforce

 

"An unexpected error occurred while sending on-demand sync to Zuora. The error details are: Entity not exist: xxxxx(Zuora Tenant ID)"






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1 REPLY 1
Support SME

Re: error occurred while sending on-demand sync to Zuora. The error details are: Entity not exist: x

Solution:

 

In running the following query on Billing Entity Object from developer console, it was noticed that the  entityId field value was showing the Zuora Tenant ID instead of  32 digit Zuora entity id.

 

 

select id,name,zqu__EntityId__c,zqu__ZuoraId__c from zqu__BIllingEntity__c

Please perform a product catalog sync from Zuora
Please run the above query again on SFDC end to verify the EntityId field to be now 32 digit id

 

ref

https://knowledgecenter.zuora.com/AA_Whats_New/S_Previous_Z-Force_Releases/V_2016_Zuora_for_Salesfor...


Please test the On-Demand sync again. The issue should be resolved.

 






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