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Why getting redirected to the Zuora login page when trying to generate a quote PDF?

Why getting redirected to the Zuora login page when trying to generate a quote PDF?






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Zuora Support

Re: Why getting redirected to the Zuora login page when trying to generate a quote PDF?

Please check the URL of the Zuora login page you are getting re-directed to when clicking on the *Generate PDF* for quote:

 

Screen Shot 2017-04-25 at 1.35.04 PM.png

 

The URL denotes Two Factor Authentication, please check the Zuora API user being used for the Zuora - Salesforce integration if it has Two Factor Authentication enabled, then please disable the same.

 

Go to Zuora -> Settings -> Administration -> Manage Users -> Select the user and you can check the below flag.

 

Screen Shot 2017-04-25 at 2.46.56 PM.png






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