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Zuora Staff
Zuora Staff

Send to Zuora not processing payments

Hi Support,

Carbonite had found an issue where, when a quote has a different subscription and invoice owner, when using the Send to Zuora button, the payment is not getting processed.

We have found that using the Send to Z-Billing call successfully processes the payment, though.

 

 

Thanks!
Tan

 

 

2 REPLIES 2
Support SME
Support SME

Re: Send to Zuora not processing payments

Could you please confirm if you are using Send to Zuora button to reproduce the case? If you are using SendToZBilling method, please let me know the code and how I can reproduce the case with your code.






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Zuora Staff
Zuora Staff

Re: Send to Zuora not processing payments

The issue only occurs when I am using the Send to Zuora button.  It works correctly when I use the sendToZBilling code.  The quote that is sent in both cases is identical, though.