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Quote Metrics do not calculate when any error occurs

Sometimes when generationg a quote in salesforce there are cetain errors that are triggered preventing quote metrics from calculating. Even if the error has no effect on the metrics it will still prevent them from populating.  See the billing email examle below.  I do not understand why not having a billing email filed out whould prevent the metrics from calculating.  Is there any way to fix this?

 

Quote Metrics Error.PNG

1 REPLY 1
Zuora Support

Re: Quote Metrics do not calculate when any error occurs

Hi @rlivergood,

 

In order to calculate quote metrics, a Subscribe() call with Preview option is sent Zuora.  Bill To Contact's Work Email is a required field in the Subscribe() call.  That's why quote metrics are not populated (ie., the call does not work) when this field is missing.



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