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Product sync error: Product Rate Plan [xx]: Failed. Errors: The Rate Plan Name Test already exists.

Zuora Support

Product sync error: Product Rate Plan [xx]: Failed. Errors: The Rate Plan Name Test already exists.

Issue: Zuora Connector for salesforce and creating a product and trying to sync to Zuora, below error is  thrown

 

Product Sync Results
Product Rate Plan [Test]: Failed. Errors: The Rate Plan Name Test already exists. Please use another Rate Plan Name.

 

 





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1 REPLY 1
Zuora Support

Re: Product sync error: Product Rate Plan [xx]: Failed. Errors: The Rate Plan Name Test already exis

Solution:  With having Zuora connector for salesforce, you should have unique name for every rate plan in a product.

 

Here the user was trying to add rate plan which has same name to the product again. which is the cause of the error.

 

Every Price book is mapped to Product Rate Plan in Zuora, so every PRP name should be unique. 

 

 





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