Happy Business Starts Here

Zuora Support

Price Format shows default - Zuora Connector for Salesforce CPQ

Problem - If you are using the Zuora Connector for Salesforce CPQ and while syncing Contract to Zuora, the product Price source shows default for some of the products as shown below-

 

PriceFormat.png






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

1 REPLY 1
Zuora Support

Re: Price Format shows default - Zuora Connector for Salesforce CPQ

Solution - In this specific case, customer was trying to sync the contract to Zuora. On the sync page (from the Contract, after the first press of Sync to Zuora), some of the products were showing price format as default.

 

When we looked at these Products, we saw that the checkbox field "Non-Discountable" was selected as shown below.

 

ND.png

 

If this field is checked, then the price is considered from the Product Catalog instead. Once we unselected this field, the issue was resolved. 






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √