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Issue with custom text field with URL value in Quote Rate Plan Charge

Customer has a requirement to show a URL in the Quote Rate Plan charge such that when the link is clicked, A VF page with Rich Description (a custom field in the Quote Rate Plan Charge Object) should open and CSR can enter the description or modify the existing description.
Following problem has been observed.
The field with Hyperlink is shown with the html code (anchor tag) instead of the actual link. One more observation is that the html code turns into the hyper link when the quote rate plan charge is updated and Save button is clicked.

 

Quote Rate Plan Charges with Description field value shown as html tag

Description_Html_Code.jpg

After updating the charge discount %  for the Data Processing Usage charge and clicking on Save button


Description Text field with URL

Is this a known issue? If so, when can we expect this issue to be fixed

4 REPLIES 4
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Zuora Alumni

Re: Issue with custom text field with URL value in Quote Rate Plan Charge

Hi @prashantvetcha , can you please send me your SFDC org id and grant me login access. Please private message me your ORG id

 

Thank you
Doyeli






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Re: Issue with custom text field with URL value in Quote Rate Plan Charge

Hi @doyeli, sent the details in private message. Could you please check

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Re: Issue with custom text field with URL value in Quote Rate Plan Charge

Hi @doyeli,

 

Could you please let me know any update on this.

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Zuora Alumni

Re: Issue with custom text field with URL value in Quote Rate Plan Charge

Hi Prashant,

 

I will post anm update by end of this week

 

Thank  you
Doyeli






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Help others find answers faster by accepting my post as a solution √