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Error: "Electronic payment needs electronic payment method" on submitting the quote to Zuora

Zuora Support

Error: "Electronic payment needs electronic payment method" on submitting the quote to Zuora

Steps used to reproduce this error -

1. Go to the Opportunity

2. Create a new Subscription Quote

3. Send the quote to Z-Billing and on Submitting the quote there is an error message shown below. 

 

ErrorMessageOnQuoteSubmit.png






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1 REPLY 1
Zuora Support

Re: Error: "Electronic payment needs electronic payment method" on submitting the quote to

Solution-

 

1. Navigate to the Quote for which you are facing this issue. 

 

2. Check for the field "PROCESS PAYMENT" on the quote object. If its not added, please add this field temporarily. 

 

3. As you can see in the below snapshot that this field is checked for the quote where this issue was occuring. 

ProcessPayment.png

 

4. The behavior is to allow the invoice to be created and immediately run a payment run against the invoice, which only uses electronic payment method.

 

5. Please uncheck this checkbox and try again and this should work. 

 

For future reference, if you are sending a quote to Z-Billing do not enable this checkbox unless the customer has an electronic payment method setup and you want to immediately have the invoice paid.






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