Happy Business Starts Here

Zuora Support

360 Sync error 'ENTITY_IS_DELETED:entity is deleted' on Payments & Invoices

Problem: Customer was getting the below error on the Payment and Invoice records. 

Update ENTITY_IS_DELETED:entity is deleted <Payment ID>

 

Solution: In this specific case, when I checked the Payment record in Zuora tenant and navigated to the Custome Account, I could see that the CRM ID was not correct as shown below. 

 

CustomerAccount.png

 

Same was the issue with the Invoice record as well. Once the CRM Id was fixed and the sync was performed this issue was resolved. 






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √