Happy Business Starts Here

Zuora Support

[KNOWN ISSUE]: Subscription Stays in Draft Status When Using Mass Order Entry

Known Issue

When using Mass Order Entry to create subscriptions, it is found that the subscriptions created are often in Pending Activation/Pending Acceptance status, and not Active, even if in the Billing Settings > Default Subscription Settings, these two settings are set to No

 

setting.jpg

 

This is because these settings are not taken into consideration when using the Mass Order Entry.

 

ETA of the Fix

Currently, there is not an ETA for a fix.

 

Workaround

Modify the Mass Order Entry template by entering values for all three fields: Contract Effective Date, Service Activation Date, Customer Acceptance Date then upload, the subscriptions created will be Active immediately. 

 

1 REPLY 1
Zuora Support

Re: [KNOWN ISSUE]: Subscription Stays in Draft Status When Using Mass Order Entry

Please use the workaround when encountering this issue.