Happy Business Starts Here

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SCHEDULED MAINTENANCE ON AMERICAS - US HOSTED PRODUCTION ENVIRONMENT Saturday July 25th, 2020 19:00

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SCHEDULED MAINTENANCE ON AMERICAS - US HOSTED SANDBOX ENVIRONMENT Thursday June 25th, 2020 19:00 PDT

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Maintenance Window: 19:00 PDT - 21:00 PDT on Thursday, June 11th, 2020


Environment Affected: US Hosted Sandbox Environment

This is a notice that we will be performing upgrade maintenance on our network Load Balancers on June 11th starting at 19:00 PDT. During the maintenance window, a brief service disruption will occur for PDF file generation service. We are reserving the 2-hour window where most time is in validation, actual work time is approximately 30 minutes so we expect the total impact time to be considerably less than the window.


Potentially Impacted service: PDF File Generation

A maintenance status message will be posted to this thread at the start of and upon completion of the activity.

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This is a notice that we will be taking a maintenance window on June 20th starting at 19:00 PDT in order to roll out some critical network improvements. While no downtime is expected, there is heightened risk during this window that some service disruption (of up to 30 minutes) may occur for a subset of API calls and Zuora services.

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The SSL Certificate Authority Root Certificate used by Zuora for select endpoints is expiring on May 30 3:48:38 2020 PDT. We will perform maintenance to ensure an updated certificate trust chain is in place before the date of expiration.

 

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We plan to perform scheduled maintenance with downtime in PCE (Production Copy Environment) on Wednesday, June 3, from 6:00 PM to 8:00 PM PDT. EPCE (Enhanced Production Copy Environment) is in this maintenance scope. The base URL of the endpoints is https://servicesxxx.zuora.com/


During this maintenance window, Production Copy Environment will be unavailable.

There will be No impact to Zuora Production or Sandbox environments.

 

This announcement will be updated when there is new progress of the scheduled maintenance. For any questions, please contact Zuora Global Support https://support.zuora.com/

 

Related articles:
https://knowledgecenter.zuora.com/BB_Introducing_Z_Business/D_Zuora_Environments
https://community.zuora.com/t5/API/REST-endpoint-base-URL-of-Production-Copy-Service-Environment/td-...

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An emergency maintenance was required on our load balancers for our PCE (Production Copy Environment). Due to this, the PCE environment will be down for the next 6-8 hours. We will update when we have completed our emergency maintenance.

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We will be performing required maintenance of the Zuora Workflows cloud database in both Sandbox and Production in all regions. During the maintenance window, there will be service disruptions where no workflows will be run and the API will be unavailable

 

Scheduled workflows during this period will be executed after the maintenance window ends. Please ensure you have callout retry enabled in your tenant for 5 times with intervals greater than 30 minutes to ensure all failed callouts, during this maintenance window, are retried. 

 

Screen Shot 2020-05-21 at 2.19.39 PM.png

 

 

Screen Shot 2020-05-21 at 2.19.39 PM.png
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Updated on 5/21 - We will be performing maintenance of our network load balancers in EU and NA Production environment (https://eu.zuora.com and https://na.zuora.com) on Tuesday, June 2, 2020 from 7:00 PM TO 9:00 PM PDT.

 

During the maintenance window, there should be no to minimal service disruptions. If you meet any issue, please contact Zuora Global Support via http://support.zuora.com

 

This announcement will be updated when there is new progress of the scheduled maintenance.

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Updated on 5/21 - We will be performing maintenance of our network load balancers in EU and NA Sandbox environment (https://sandbox.eu.zuora.com and https://sandbox.na.zuora.com) on Tuesday, May 26, 2020 from 7:00 PM to 9:00 PM PDT 6:00 PM to 8:00 PM PDT.

 

During the maintenance window, there should not be service disruptions. If you meet any issue, please contact Zuora Global Support via http://support.zuora.com

 

This announcement will be updated when there is new progress of the scheduled maintenance.

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We have emergency maintenance in US sandbox environment scheduled for Wednesday May 20, 2020 FROM 6:00PM UNTIL 7:00PM PDT

 

 

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Our datacenter provider will be conducting a maintenance activity on a secondary network circuit during the period noted. We do not expect any impact to normal traffic on our primary circuits. In addition, we have implemented a risk mitigation change to prevent traffic from being impacted by the maintenance.

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We are renewing the Server SSL certificate for the endpoint rest.apisandbox.zuora.com which is expiring on 05/07/2020 06:00 AM PDT / 13:00 GMT.

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We will be performing emergency maintenance to the Marketplace Apps platform on 3/4/2020 from 6:00am to 7:00am PST.  During this time select Marketplace Applications may be unavailable. This maintenance is to address a mandated update required by our services provider (Amazon Web Services).

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We plan to perform a 360+ Sync service maintenance operation in our US, EU, and NA PRODUCTION Environment on February 17 between 9:00 PM - 9:30 PM PST. 

 

This maintenance is necessary as we need to upgrade our 360+ Sync database certificates.

 

During the maintenance window, 360+ Sync service will experience disruption as well as sync latency for approximately 10 minutes. Any Zuora objects modified during this time will be synced automatically after the 360+ Sync service is resumed.

 

The scheduled maintenance has completed.

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Please be advised that we are updating following endpoints between 9:00pm - 11:59pm PT Friday, Dec 27th, 2019.

 

apisandbox-api.zuora.com.

apisandbox.zuora.com.

apisandboxstatic.zuora.com.

pt1-api.zuora.com.

pt1.zuora.com.

pt1static.zuora.com.

 

These new certificate for these endpoints will be signed with the same root(s)/intermediate(s) as the current certificate. As such, no action should be required.

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We will be performing a scheduled maintenance downtime of the Performance Test (PT1) environment starting on Thur, Dec 19, 2019, at 9am PT and ending on Fri, Dec 20, at 9pm. During this maintenance window the PT1 environment will be unavailable to accommodate a physical data center move.

 

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In order to increase network capacity, security, and reliability we will be conducting a network maintenance in our US Production and Sandbox datacenter on Saturday, November 23 2019 from 9:00PM PST to Sunday, November 24 1:00AM PST.

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In order to increase network capacity, security, and reliability we will be conducting a network maintenance in our US Production and Sandbox datacenter on Sunday, November 17, 2019 from 11:00AM PST 3:00PM PST.

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Please be advised that we are taking a scheduled maintenance window for the following endpoints between 11:55 pm PT Friday, Oct 4th, 2019 - 10 am PT Saturday, Oct 5th, 2019.

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Please be advised that we are taking a scheduled maintenance window for rest.zuora.com between 6pm PT and 10pm PT on Thursday Oct 3rd, 2019. We will be performing a routine rotation of an internal certificate which handles traffic for rest.zuora.com.

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We are updating the SSL certificate used for the endpoints listed above from Comodo to Sectigo issued certificates.

Which endpoints does this impact?

 

  1. *.zuora.com - (<anything>*zuora.com) not already covered by existing certificates

    This means only the following endpoints will be impacted:
  • services*.zuora.com (Service Environments)
  • restservices*.zuora.com (Rest for Service Environments)
  • zconnect.zuora.com and zconnectsandbox.zuora.com (Zuora Reporting APIs)

 

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We are updating the SSL certificate used for the following endpoints:

 

  1. na.zuora.com - All NA Production Endpoints (na.zuora.com, rest.na.zuora.com, routing.na.zuora.com, static.na.zuora.com)

We are updating the SSL certificate used for the endpoints listed above from Comodo to AWS issued certificates.

 

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We have an upgrade maintenance scheduled for September 4th, 2019 from 5:00PM - 8:00PM PDT

NO IMPACT EXPECTED 

 

Impacted Region:

US API-Sandbox Environment

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We have an Upgrade maintenance scheduled for Monday August 26TH, 2019 FROM 4:00PM - 10:00PM PDT.
NO IMPACT EXPECTED

Impacted Region:

US Performance Test(PT1) Environment

US API-Sandbox Environment

US SLV Production Environment

We will be performing an preventative upgrade maintenance of our Storage system. We are reserving the 6 hour window for the maintenance where most time is in validation, actual work time is approximately 60 minutes without any impact. 

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IMPACT:

A small number of US customers who utilize Zuora’s REST API endpoints may be experiencing the following error when attempting to process POST requests:

 

Reason{code='50000000', message='Could not read JSON’}

 

SUMMARY:

Due to a change rolled out by our CDN service provider between Monday, August 12 and continuing through Friday, August 16, some customers may be experiencing failures in posting requests to our REST API endpoints. The change was implemented by the CDN to address security vulnerabilities exposed when clients send both a “content-Length” and “transfer-encoding:chunked” header. To address this issue, the CDN now drops the content of the body of the POST request when both are included.

SOLUTION:

The change necessary to address this problem is to only send the “content-length” header and not utilize the “transfer-encoding” header. 

 

While we don’t have specific guidance for all possible clients used for API integration, an example of how to make a change for MuleSoft clients is here:

https://help.mulesoft.com/s/question/0D52T00004mXV2JSAW/how-to-remove-http-header-transferencoding-o...

 

For additional information and a deep dive into the issue, including methods to test and exploit the issue, please see this blog posting:

https://portswigger.net/blog/http-desync-attacks-request-smuggling-reborn

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Routine Maintenance Sandbox environments ONLY

 

From 11:00 AM to 12:00 AM PDT, 06 August 2019 EU SANDBOX
From 5:00 PM to 6:00 AM PDT, 07 August 2019 NA SANDBOX

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In order to increase reliability and security, we will be conducting a network maintenance in our Performance Test (PT1) environment Wednesday, July 10 2019 at 8:00PM. API and UI functionality will be unavailable for a brief period during the maintenance window. We anticipate the actual impact time to be less than 2 minutes.