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[ACTION REQUIRED] New Outbound IP Addresses from Zuora

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  • 1.  [ACTION REQUIRED] New Outbound IP Addresses from Zuora

    Posted 10-24-2023 17:20
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    What is this change?

    As we continue to expand our services and cloud infrastructure, we need to introduce new outbound IP addresses as services are expanded or upgraded in order to accommodate these new services.  

    What action do I need to take?

    If your organization actively restricts IP addresses from Zuora, you will need to add the updated IP addresses listed in our documentation. Please review this with your Security and IT teams responsible for your applications allow list. If no action is taken, this may impact your ability to send out emails or make outbound API calls from Zuora (for example, to Payment Gateways,, or the callout/email notification features)

    This may apply to select email or payment integrations if they also have security features around IP restrictions.

    What will this change affect?

    This change will affect ALL Zuora Billing customers who actively restrict outbound communications from Zuora.

    When will this change take place?

    We anticipate that the new IP addresses listed on our documentation page (as "effective starting…") will be introduced on the following schedule.

    API Sandbox (NA1, NA2 & EU)  / Central Sandbox (US & EU)  - on or after November 1, 2023
    Production  (NA1, NA2 & EU)  - on or after January 8, 2024

    IP addresses to add to allow list

    For added IP addresses, please see our Knowledge Center article :

    Inbound and Outbound IP Addresses