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Refund Credit Balance

How do I refund a credit balance to the credit card on file? When I go to Credit Balance > Refund Credit Balance, I am not able to choose "Electronic Refund" with the message :Electronic credit balance refunds are not supported by this gateway."

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Zuora Staff

Re: Refund Credit Balance

Hello,

 

You can use an external refund to refund the credit balance. Currently, Zuora only supports non-referenced refunds for the Litle, Verifi, CyberSource, and Orbital payment gateways. Zuora recommends that you create a process to manage this operation - for example, through accounts payable, or refunding by check with approval.

 

Thank you,

Monique



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