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[Known Issue] Data Source: Export Status shows Failed Unexpected Error

Known Issue: when performing a Data Source Export, the Export Status returns a Failed Unpected Error and no file generated.

 

Data Source Extract.png

 

Explanation: Our engineering confirmed that this issue is more of a excel limitation and not Zuora. Excel has a limitation of row 1,048,576 and due to this, our application will follow the same limitation and this is the reason it pop up an error.

 

Best practice for this kind of error is to set filter (e.g. date range) so that it can get smaller file to accommodate the limitation of excel and perform multiple extracts. We apologize for the inconvenience it caused and I hope the limitation makes sense that we cannot control since we only follow the technical specs of excel.



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