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Why payment page show still loading when clicked on save?

Why payment page show still loading when clicked on save?






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Zuora Support

Re: Why payment page show still loading when clicked on save?

In a specific scenario customer has configured Payment Page in Salesforce. After entering the credit card details the page was just spinning with below message:

 

Screen Shot 2017-10-03 at 10.31.28 AM.png

 

If I check the Developer Javascript Console in browser when the above page was displayed I can see following message:

 

Screen Shot 2017-10-03 at 10.34.30 AM.png

 

On further checking it was found that the issue was with the hosted domain/callback path defined in Zuora Hosted Payment Page Setup as the callback path was not reached.

 

In Zuora, select Settings > Payments > Setup Hosted Pages.

 

The Hosted Domain address must match the domain of the webpage that is accessed in order to use the submit button. 

Specify the domain name that your callback file resides on. It should be in the format: http://www.domain.com (or https://www.domain.com).

For example, if the domain is configured as http://www.domain.com but you submit the hosted page on http://domain.com, the submission will not work. 

 

Related KC article:

 

https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/G_Zuora_Quotes_Configuration_Settings/N...

 






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