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Usage getting picked up by some account but not others

Problem: I did a bill run and it processed some usage and not others.   What can be the issue?



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Zuora Alumni

Re: Usage getting picked up by some account but not others

Answer:  Your product rateplan charges are different.  Some are setup for Usage On Demand while others are not.  Usage On Demand can be uploaded and invoice multiple times in the service period.  Usage using "End Of Billing Period" will need to be billed after the service period.  In this case, you set a bill run target date within the service period, thus all "On Demand" usage are picked up while usage using "End Of Billing Period" did not.



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