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Zuora Alumni

Payment views missing several links

Problem: My payment view is missing the below links on the top right side.  Can you tell me why?

 

Missing2.png



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1 REPLY 1
Zuora Alumni

Re: Payment views missing several links

Answer: This is due to your "Payment Role" settings.   There is a field called "Hide Cancelled Payments" that needs to be unchecked.

 

To navigate to your Payment Role settings, please follow the below steps:

1. Log into your Zuora account.
2. Click on your login id on the top right.
3. Click "Administration".
4. Click "Manage User Roles".
5. Choose "Payments" in the drop down for "View Roles List Of:".
6. Click "View" for "Zuora Payment Admin".
7. Click the "Edit" button on the right side.
8. Uncheck "Hide Cancelled Payments" and click the "Save" button.
9. You are done.

 

 



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