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[KNOWN ISSUE]: Results from “Export Credit Balance Transactions” may be inconsistent

Zuora Support
Zuora Support

[KNOWN ISSUE]: Results from “Export Credit Balance Transactions” may be inconsistent

Known issue: 

The exported excel reports from “Export Credit Balance Transactions” may be inconsistent even at the same time period, some data are missing.

 

The issue happens when:

 - Navigate to Zuora UI -> Payments -> payments -> Export Credit Balance Transactions
 - Click “Export Credit Balance Transactions” to download the first report.
 - Once downloading complete, click it again to trigger the second downloading. 


Expected result: Two reports should be consistent.

Actual result: Two reports may be inconsistent, at least one of them miss data.

 

Status:

The Credit Balance Transactions Export function has been deprecated, as mentioned at top of Data Exports, 'This feature is deprecated and is not enabled by default.' 

 

Workaround: 

Zuora strongly recommends that you use Credit Balance Adjustment data source and related Objects to export the expected data.

 

Reference Number: SET-1696



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