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How can I move a payment from one account to another?

How can I move a payment from one account to another? I applied the payment to the incorrect account/invoice. The payments are applied in a closed accounting period.



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Zuora Staff

Re: How can I move a payment from one account to another?

Since your accounting periods are closed from the payment applied date, you can follow the steps below in the current open accounting period:

 

1. Click into the account with the payment applied and process an EXTERNAL refund. Please use the same payment method as the original payment method, such as credit card, ACH, etc. ( Since this is an external refund, it will not be processed through the gateway) Please read the article for steps on creating external refunds:

https://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Refunds/Creating_Refunds

 

**Please make sure you select EXTERNAL when creating the refund.

 

2. Click into the account that should receive the payment and process an EXTERNAL payment. Please use the same payment method as the external payment refund in step 1, such as credit card, ACH, etc. (Since this is an external payment, it will not be processed through the gateway) Please read the article for steps on creating external payments:

https://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Create_a_Payment

 

**Please make sure you select EXTERNAL when creating the payment.

 

The reason for the same payment methods is so that your accounting codes are balanced out at the end of the period, it should be a net of zero with your debit and credit.

 

 

 

 



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